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Privacy Policy

Privacy Notice

 

This Privacy Notice sets out the basis which Yellow Bus Service Pte Ltd may collect, use, disclose or otherwise process personal data of our customers in accordance with the Personal Data Protection Act (PDPA). This Notice applies to personal data in our possession or under our control, including personal data in the possession of organisations which we have engaged to collect, use, disclose or process personal data for our purposes.

 

Personal Data

 

As used in this Notice:

1. “Customer” means an individual who (a) has contacted us through any means to find out more about any services we provide, or (b) may, or has, entered a contract with us for the supply of services by us; and “Personal Data” means data, whether true or not, about a customer who can be identified: (a) from that data; or (b) from that data and other information to which we have or are likely to have access.


2. Depending on the nature of your interaction with us, some examples of personal data which we may collect from you include your name and identification information such as your contact information such as your address, email address or telephone number, nationality, gender, photograph and medical conditions.


3. Other terms used in this Notice shall have the meanings given to them in the PDPA (where the context so permits).

 

Collection, Use and Disclosure of Personal Data

 

4. While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

 

a. First name and last name

b. Email address

c. Phone Number

 

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5. We may collect and use your personal data for any or all the following purposes:

a. performing obligations during or in connection with our provision of our services requested by you

b. providing you access to the information, i.e. through our Parent Portal Login, Parent App;

c. verifying your identity

d. fraud detection

e. market research purposes

f. responding to, handling, and processing queries, requests, applications, complaints,

and feedback from you

g. managing your relationship with us

h. processing payment or credit transactions

i. sending your marketing information about our Company’s services, including notifying you of our marketing events, activities, service updates and e-newsletter(s)

j. complying with any applicable laws, regulations, codes of practice, guidelines, or

rules, or to assist in law enforcement and investigations conducted by any

governmental and/or regulatory authority

k. any other purposes for which you have provided the information

l. to perform the services that you have requested, which may involve contacting you by telephone, mobile phone, fax machine, post, or email

m. transmitting to any unaffiliated third parties including our third-party service providers and agents, and relevant governmental and/or regulatory authorities, whether in Singapore or abroad, for the aforementioned purposes; and

n. any other incidental business purposes related to or in connection with the above.

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6. We may disclose your personal data:

  1. where such disclosure is required for performing obligations during or in connection with our provision of the services requested by you; or

  2. to third party service providers, agents, and other organisations we have engaged to perform any of the functions listed in clause 5 above for us.

 

Withdrawing Your Consent

 

8. The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you in writing. You may withdraw consent and request us to stop using and/or disclosing your personal data for any or all the purposes listed above by submitting your request in writing or via email to our Data Protection Officer at the contact details provided below.


9. After withdrawing consent/opting out, you may still receive non-marketing messages such as route delay SMS or announcements that are permissible under the Personal Data Protection Act 2012 (PDPA).


10. Upon receipt of your written request to withdraw your consent, we may require
reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within ten (10) business days of receiving it.


11. Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be able to continue providing our services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in writing in the manner described in clause 8 above.


12. Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws.

 

Access To and Correction of Personal Data

 

13. If you wish to make (a) an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or (b) a correction request to correct or update any of your personal data which we hold about you, you may submit your request in writing or via email to our Data Protection Officer at the contact details provided below.


14. Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request.


15. We will respond to your request as soon as reasonably possible. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).

 

Protection of Personal Data

 

16. To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as up-to-date antivirus protection, encryption and the use of privacy filters to secure all storage and transmission of personal data by us, and disclosing personal data both internally and to our authorised third party service providers and agents only on a need-to-know basis.


17. You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.

 

Accuracy of Personal Data

 

18. We generally rely on personal data provided by you (or your authorised representative). To ensure that your personal data is current, complete, and accurate, please update us if there are changes to your personal data by informing our Data Protection Officer in writing or via email at the contact details provided below.

 

Retention of Personal Data

 

19. We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.


20. We will cease to retain your personal data or remove how the data can be associated with you as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected and is no longer necessary for legal or business purposes.

 

Transfer of Personal Data Outside of Singapore

 

21. We generally do not transfer your personal data to countries outside of Singapore. However, if we do so, we will obtain your consent for the transfer to be made and we will take steps to ensure that your personal data continues to receive a standard of protection that is at least comparable to that provided under the PDPA.

 

Data Protection Officer

 

22. You may contact our Data Protection Officer if you have any enquiries or feedback on our personal data protection policies and procedures, or if you wish to make any request, in the following manner: sales@yellowbus.com.sg.

 

Effect of Notice and Changes of Notice

 

23. This Notice applies in conjunction with any other notices, contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of your personal data by us.


24. We may revise this Notice from time to time without any prior notice. You may determine if any such revision has taken place by referring to the date on which this Notice was last updated. Your continued use of our services constitutes your acknowledgement and acceptance of such changes.

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